FREQUENTLY ASKED QUESTIONS
How long does delivery take?
How long does delivery take?
We prepare your order within 24 hours. Delivery in France usually takes 5 to 8 working days. A tracking link will be sent to you by email as soon as your order is shipped.
Is my item well packaged?
Is my item well packaged?
Yes. Each order is carefully checked and packaged. Your item arrives in protective and careful packaging.
Can I return my item?
Can I return my item?
Yes, you have 30 days to return your order. The item must be unworn and in its original condition. Contact us by email to initiate the return.
What payment methods are accepted?
What payment methods are accepted?
You can pay securely by credit card and with the payment methods available at checkout. All payments are secure.
How do I contact customer service?
How do I contact customer service?
You can contact us by email. Support hours: Monday – Saturday, 9:00 AM – 5:00 PM (CEST). We usually respond within 24 hours. Please contact our customer service and we will do everything we can to resolve the issue as quickly as possible.